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Delivery Information

How long will you take to prepare my order?

Orders placed before 5pm are usually packed and picked up from the delivery company Kangaroo the same day. Friday afternoon and weekends orders are dispatched on Sundays. At exceptionally busy times, please allow an extra day. If you need delivery quicker than that please call 0597977777 before checking out so we can arrange a faster service.

What does delivery cost and how long will it take?

Area Delivery Cost Estimated Delivery Time
Ramallah 15 ₪ Less than 12 hours
Westbank 20 1 - 3 Working days
Jerusalem 31 2 - 3 Working days
48 Cities 65 3 - 5 Working days


What if I need to cancel or change my order?

Because of our quick turnaround time, please check your order confirmation as soon as you receive it and email us immediately or call us at: 0597977777 if you need to amend or cancel your order. We cannot guarantee that we will be able to cancel or modify your order, but we will do everything we can.

Please always check your order confirmation carefully anyway, to ensure you have ordered exactly what you intended to.

How are my items packaged?

We and Kangaroo take utmost care to ensure that your items are fully protected for the journey ahead. Our team members are truly at the heart of our operation; We know the value of each and every parcel that leaves our warehouse.