Shipping and Delivery Information
How long will it take to prepare my order?
Orders are usually prepared before 5 PM and received from the delivery company Kangaroo on the same day. Orders are sent on Friday afternoons and on weekends on Sundays. During exceptionally busy times, please allow an extra day. If you need faster delivery than that, please call 0597977777 before checkout so we can arrange for faster service.
What is the delivery cost and how long will it take?
| The area | the price | Duration |
|---|---|---|
| Ramallah (city) | 15₪ | 24 hours |
| West Bank | 18₪ | 2-3 days |
| Holy Jerusalem | 28₪ | 2-4 days |
| Israeli Areas | 55₪ | 3-5 days |
What if I need to cancel or change my order?
"Due to our quick response time, please check your order confirmation as soon as you receive it and email us immediately or call us at: 0597977777 if you need to modify or cancel your order. We cannot guarantee that we will be able to cancel or modify your order, but we will do our best."
"Always check your order confirmation carefully in any case, to ensure that you ordered exactly what you intended."
How is my order and the products packaged?
"We are committed to ensuring the complete protection of your items during delivery. Our team members are truly at the heart of our process; we understand the value of every package that leaves our warehouses."